Terms of Service
These Terms of Service ("Terms") govern your use of Strata, a backcountry trip-planning app operated by Highloop LLC ("we", "us"). By creating an account or using the app, you agree to these Terms. If you do not agree, do not use Strata.
1. Safety disclaimer — read this first
Backcountry travel is inherently dangerous and can result in serious injury or death. Avalanches, falls, rockfall, weather, water crossings, navigation error, and equipment failure can kill even well-prepared, experienced people. Strata is a planning and information tool. It does not make decisions for you, guarantee your safety, or replace training, experience, judgment, and current local knowledge.
- Strata's safety verdicts, conditions data, slope and aspect analysis, avalanche information, and route data are provided for informational purposes only and may be incomplete, delayed, or wrong. Data sources can be stale, unavailable, or in error.
- Always consult the official avalanche bulletin from your regional avalanche center, check current weather and land-manager notices, carry appropriate equipment, travel with trained partners, and make your own go/no-go decision in the field.
- GPS, mapping, live tracking, and SOS features depend on your device, its sensors, battery, and connectivity, and may be unavailable exactly when you need them. Never rely on Strata as your only means of navigation or emergency communication. Carry a map, compass, and a dedicated emergency communication device (e.g. a satellite messenger or PLB) for the backcountry.
- You are solely responsible for your own safety and the safety of anyone in your party.
2. Eligibility
You must be at least 18 years old to use Strata. By using the app you represent that you are 18 or older and able to enter into a binding agreement.
3. Your account
- You are responsible for keeping your login credentials secure and for all activity under your account.
- Provide accurate information at signup and keep it current.
- Notify us at support@highloop.co if you suspect unauthorized use of your account.
4. Acceptable use
You agree not to:
- Use Strata for any unlawful purpose or in violation of any land-manager rule, closure, permit requirement, or regulation.
- Reverse-engineer, scrape, or attempt to extract our route, trail, or conditions datasets in bulk.
- Interfere with or disrupt the service, or attempt to gain unauthorized access to it.
- Misuse the SOS or companion features (for example, triggering false emergencies).
- Resell or commercially redistribute the service or its data without our written permission.
5. Your content
You retain ownership of the routes, trips, notes, tracks, and other content you create in Strata. You grant us a limited license to store, process, and display that content as needed to operate the service for you and the companions you choose to share it with. You are responsible for the content you create and share.
6. Subscriptions and billing
- Strata's core features are free. Strata Pro is an auto-renewing subscription that unlocks additional features (see Pricing).
- Pro is billed through your Apple ID. Payment is charged at confirmation of purchase for the full annual term.
- Subscriptions renew automatically unless you cancel at least 24 hours before the end of the current period. Manage or cancel in Settings → Apple ID → Subscriptions on your device.
- We offer a 7-day money-back guarantee: contact support@highloop.co within 7 days of purchase for a full refund. Refunds for App Store purchases are processed by Apple at reportaproblem.apple.com.
- We may change subscription pricing prospectively; changes will not affect the period you've already paid for.
7. Disclaimer of warranties
Strata is provided "as is" and "as available," without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, accuracy, and non-infringement. We do not warrant that the service, its data, or its safety analysis will be accurate, complete, current, uninterrupted, or error-free.
8. Limitation of liability
To the maximum extent permitted by law, Highloop LLC and its owners, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any personal injury, death, property damage, or loss arising out of or related to your use of — or inability to use — Strata, its data, or its safety features, even if advised of the possibility of such damages. Our total aggregate liability for any claim relating to the service will not exceed the greater of (a) the amount you paid us in the 12 months before the claim, or (b) US $50. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.
9. Indemnification
You agree to indemnify and hold harmless Highloop LLC from any claims, losses, or expenses (including reasonable legal fees) arising out of your use of the service, your content, or your violation of these Terms.
10. Termination
You may stop using Strata and delete your account at any time (see Delete your account). We may suspend or terminate your access if you violate these Terms or to comply with the law. Sections that by their nature should survive termination (including 1, 7, 8, and 9) will survive.
11. Changes to these Terms
We may update these Terms from time to time. We'll post changes at this URL and update the "Last updated" date; material changes will also be notified in-app or by email. Continued use after a change means you accept the updated Terms.
12. Governing law
These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules. Any dispute will be resolved in the state or federal courts located in San Francisco, California, and you consent to their jurisdiction.
13. Contact
Highloop LLC · support@highloop.co