Delete your account

You can delete your Strata account and all associated data at any time. This page tells you exactly how, and what gets removed.

Option 1 — From inside the app (fastest)

Open the Strata app, go to Settings, scroll to the Danger zone section at the bottom, and tap Delete account. Confirm the prompt. Your account is deactivated immediately and scheduled for permanent deletion (see the timeline below).

Option 2 — By email (no app required)

If you don't have the app installed, send an email to support@highloop.co with the subject "Delete my Strata account". Send from the address you used to sign up if you can.

If you can't access your signup email (lost device, forgot which address you used, changed providers), email us anyway and include enough information to verify the account out-of-band: your display name, an approximate signup date, and a current contact email we can reach you at. We will verify your identity before deleting the account.

We confirm receipt within 1 business day and complete the deletion within the timeline below. You'll get a final confirmation email once the deletion is done.

The deletion timeline

Strata uses a 30-day soft-delete window so you can change your mind if you delete by accident:

• Immediately on request: your account is deactivated. You can no longer sign in. Push notifications stop. You disappear from any companions' live view.
• Within 1 business day: we send a confirmation email.
• During the 30-day soft-delete window: if you change your mind, sign in once and follow the on-screen prompt to restore the account; your data comes back as it was.
• At 30 days: the soft-delete window closes and we perform the final purge — account, login credentials, saved routes, planned trips, recorded tracks, tour recaps, notes, companion roster, feedback messages, and screenshots are deleted from our production database. A final confirmation email is sent.

What gets deleted

• Your Strata account and login credentials.
• All saved routes, planned trips, and waypoints you've created.
• All recorded GPS tracks and the tour recaps built from them.
• Your companion roster and any pending invitations.
• All notes, preferences, and account settings.
• All in-app feedback messages and any screenshot attachments.
• Push-notification tokens (APNs).

What we keep, and for how long

After deletion we retain only the minimum information required by applicable law (for example, certain billing records or fraud-prevention logs), held in a restricted-access archive and never used for any product purpose. We do not retain your route, track, or location data after deletion.

Apple Health data

Workouts Strata wrote to Apple Health stay in Apple Health — they live on your device, not on our servers, so deleting your Strata account does not remove them. You can manage or delete them in iOS Settings → Health → Data Access & Devices → Strata, or in the Health app directly.

What does NOT get deleted

Deleting your Strata account does not cancel your Strata Pro subscription with Apple, because the subscription lives in your Apple ID, not ours. Cancel separately in Settings → Apple ID → Subscriptions on iPhone. If you don't cancel, you'll be billed at the next renewal even though your account is deleted.

Questions

Email support@highloop.co.